EarWise is committed to protecting your privacy and handling personal information with care, respect, and transparency.

This Privacy Policy explains how we collect, use, store, and disclose personal and health information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What information we collect

We may collect:

• Name, contact details (phone, email)

• Booking and appointment information

• Relevant health information related to ear care

• Payment details (processed securely via our booking system)

• Communications you have with us

Health information is considered sensitive information and is handled with a higher level of care.

How we collect information

Information is collected when you:

• Make a booking via our online system

• Complete intake or consent forms

• Contact us by phone, email, or website

• Attend an appointment

How we use your information

Your information is used to:

• Provide safe and appropriate ear care services

• Manage bookings, payments, and follow-up

• Communicate with you about your appointment

• Meet legal, regulatory, and professional obligations

We do not sell or trade your personal information.

Storage and security

Information is stored securely using reputable, encrypted clinical and booking systems (including Halaxy). Access is limited to authorised practitioners only.

Disclosure

We only disclose information when:

• Required for your care

• Required by law

• You have given consent

Access and correction

You may request access to, or correction of, your personal information at any time.

Complaints & Feedback

If you have feedback or concerns about your experience, contact hello@earwise.com.au. We aim to respond within 14 business days. Privacy complaints may also be referred to the Office of the Australian Information Commissioner (OAIC).

Contact

If you have questions or concerns about privacy, please contact:
hello@earwise.com.au