Website Terms & Conditions

By accessing or using the EarWise website, you agree to these Terms & Conditions.

Website use

The content on this website is provided for general information only. While we aim to keep information accurate and current, we make no guarantees about completeness or suitability.

Intellectual property

All content on this website is owned by EarWise and may not be reproduced without permission.

External links

Our website may contain links to external websites. EarWise is not responsible for the content or privacy practices of those sites.

Changes

We may update these terms from time to time. Continued use of the website indicates acceptance of the updated terms.

Booking, Cancellation & No-Show Policy

Your appointment time is reserved especially for you. Late cancellations and no-shows prevent others from accessing care.

Cancellations or changes

• We require at least 24 hours’ notice to cancel or change an appointment.

Late cancellations (<24 hours) or no-shows

• The full “No Wax” appointment fee will be charged.

• This amount is credited, not refunded.

• The credit may be:

• Used for a future EarWise appointment, or

• Gifted forward to another person.

Repeated late cancellations or no-shows

• EarWise reserves the right to require pre-payment for all future bookings.

Exceptions

We understand that unexpected events can occur. Discretion may be applied in exceptional circumstances.

By booking an appointment, you agree to this policy.

Consent to Treatment

By attending an appointment at EarWise, you acknowledge and consent to the following:

• You have provided accurate and complete information about your medical history, ear health, and any relevant conditions.

• The practitioner has explained the nature of the procedure, including microsuction where applicable.

• You understand that minor side effects may occur, such as temporary dizziness, noise discomfort, or ear sensitivity.

• You understand that results cannot be guaranteed.

• You acknowledge that you may stop the procedure at any time.

• You understand that treatment may be declined if it is not clinically appropriate or safe.

Consent may be verbal or written. For children or those unable to consent, consent must be provided by a parent or legal guardian.

Medical / Health Information Disclaimer

Information provided on the EarWise website is for general information purposes only and does not constitute medical advice.

EarWise services do not replace assessment or treatment by a GP, ENT specialist, or emergency services.

If you experience:

• Severe pain

• Sudden hearing loss

• Ongoing dizziness

• Discharge or bleeding

Please seek urgent medical care.

Accessibility Statement

EarWise is committed to providing an accessible and inclusive experience for all users.

We aim to ensure our website is easy to navigate and understand. If you have trouble accessing information or require content in an alternative format, please contact us and we will do our best to assist.

hello@earwise.com.au